Frequently Asked Questions

Baseline Skills is an innovative e-learning platform offering high-quality courses in web development, programming, AI/ML, and other in-demand tech skills. We provide hands-on learning experiences with practical projects and expert guidance.

Our courses are designed for:

• Beginners starting their tech journey
• Students looking to enhance their skills
• Professionals seeking career advancement
• Career changers entering the tech industry
• Entrepreneurs wanting to build their own projects

Yes! Upon successful completion of any course, you'll receive a verifiable digital certificate that you can share on LinkedIn and add to your resume.

Click the "Sign Up" button in the top right corner, fill in your details, and verify your email address. It's completely free to create an account!

Click on "Forgot Password" on the login page. Enter your registered email address, and we'll send you a password reset link. Check your spam folder if you don't see it in your inbox.

Yes, you can update your email address from your profile settings. You'll need to verify the new email address before it becomes active.

Simply browse our courses, select the one you want, and click "Enroll Now." Complete the secure payment process through our payment gateway, and you'll get immediate access to the course.

Yes! Once purchased, you get lifetime access to the course content, including future updates. You can learn at your own pace and revisit the material anytime.

No. Course access is strictly personal and non-transferable. Sharing login credentials violates our Terms of Service and may result in account suspension.

Most beginner courses have no prerequisites. Intermediate and advanced courses may require basic knowledge, which is mentioned in the course description. We also provide learning paths to help you progress systematically.

Yes! We offer free introductory courses and trial lessons for most topics. Check our "Free Courses" section to explore these offerings.

We accept various payment methods including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Net Banking
• UPI Payments
• Digital Wallets
• PayPal (for international payments)

All payments are processed securely through PCI-DSS compliant payment gateways.

Yes! We offer flexible installment plans for most courses. You can choose the installment option at checkout. Additional terms may apply.

We offer a 7-day refund policy for most courses if you're not satisfied. However, if you've completed more than 30% of the course content or downloaded certificate, refunds may not be applicable. Please review our complete Refund Policy for details.

No hidden fees! The price displayed is the final price you pay. Taxes (if applicable) will be calculated during checkout based on your location.

Our platform works on:

• Desktop: Windows 10+, macOS 10.14+, or Linux
• Mobile: Android 8.0+ or iOS 13+
• Browser: Chrome 80+, Firefox 75+, Safari 13+, or Edge 80+
• Internet: Minimum 5 Mbps for video streaming

Yes, most course videos and materials can be downloaded for offline access through our mobile app. Download availability is indicated on each course page.

Try these solutions:

• Check your internet connection speed
• Reduce video quality in player settings
• Clear browser cache and cookies
• Try a different browser
• Use our mobile app for better performance

You can reach our support team through:

• Email: support@baselineskills.com
• Phone: +91-8974563210 (Mon-Sat, 7AM-9PM IST)
• Live Chat: Available on our website during business hours
• Help Center: Browse our detailed articles and guides